Front Desk Agent

Employment Type

: Full-Time


: Miscellaneous

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We are seeking a friendly, service-oriented and customer service driven Front Desk Agents. Our Front Desk Agents are the first point of contact for our guest and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanor when under pressure.



        - Greet guests with a welcoming smile and friendly demeanor
        - Perform all guest check-in and check-out procedures
        - Obtain or confirm guest information, assign rooms, activate and distribute keys
        - Collect payment for room charges and other fees
        - Answer phones and direct calls to appropriate personnel
        - Check and send emails
        - Make and confirm reservations
        - Always maintain a clean and tidy workspace
        - Inform guests of hotel amenities and offerings
        - Be informed and up-to-date on all types of room accommodation and availability
        - Communicate with housekeeping, room service and security staff as necessary
        - Resolve customer complaints and problems calmly and effectively
        - Notify management of any serious issues that you cannot resolve
        - Maintain a friendly, personable disposition

    Requirements and Qualifications

      - High school diploma or GED equivalent preferred
      - Previous experience in customer service and/or hospitality industry preferred
      - Experience using hotel booking software a plus
      - Computer literate and proficient using Microsoft Suite
      - Personable and outgoing when dealing with guests
      - Professional phone demeanor
      - Excellent customer service skills
      - Ability to maintain calm, polite, and patient in stressful situations
      - Organized and detail-oriented
      - Ability to connect with guests and consistently give them a positive customer experience


      - Ability to stand for long periods of time.
      - Ability to lift up to 25 pounds maximum.
      - Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
      - Frequent to constant standing, walking, sitting and using hands to fingers to feel/touch.
      - Frequent smiling.

    * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions**

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