Service Advisor

Employment Type

: Full-Time

Industry

: Miscellaneous



At Hennessy Automobile Companies, we strive to make every customer a customer for life by delivering the most enjoyable ownership experience possible.
We recognize that happy employees make happy customers, and we are dedicated to providing a supportive atmosphere that will allow employees to grow their experience into a life-long career.
Since opening our doors in 1964, Hennessy has worked diligently to ensure an optimal work environment with top-notch facilities and state-of-the-art technology.
With a positive attitude and dedication, the growth opportunities are endless.
Benefits
  • Employer-sponsored medical
  • Dental & Vision Insurance
  • Employer-paid Life Insurance
  • Employer-paid disability insurance (short & long-term)
  • Accident Insurance
  • 401(k) + Match
  • Closed Sundays
  • 5-day work week
Responsibilities
  • Prepares repair orders by describing symptoms, problems, and causes discovered as well as repairs and services required; obtains approval signatures and enters repair orders into the dealership management system correctly and promptly.
  • Acknowledges automotive problems and services needed by listening to the customer’s description of symptoms; clarifying description of problems; conducting vehicle inspection with the customer; taking test drives when needed; checking vehicle maintenance records; answering service calls and scheduling appointments.
  • Establishes and maintains customer relations by explaining estimates and expected return of vehicles; obtaining customer’s approval of estimates and repairs; recording contact information; answering questions and concerns that arise; arranging towing and temporary transportation as needed.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions in detail to customers.
  • Develops estimates by costing materials, supplies and labor; calculating customer’s payment, including deductibles.
  • Complies with federal and state vehicle requirements by testing engine, safety, and combustion control standards.
  • Maintains vehicle records by recording service and repairs in the dealership management system.
  • Updates job and product knowledge as required by Hennessy or manufacturer.
  • Communicates professionally and provides updates on customer repairs as needed to Service Technicians and the parts department.
Qualifications
  • Reynolds & Reynolds experience is a plus.
  • Must submit to and successfully pass a background & drug screen.
  • Strong customer service skills are a must.
  • Must be able to communicate professionally in person, over the phone, and online with both customers and co-workers.
  • Ability to work as a part of a team is required.
  • Must have a valid Georgia driver’s license with a clean MVR
We are an equal opportunity employer & drug-free workplace.
Offers of employment are contingent upon successfully passing background screening (incl.
criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility).
Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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