Employment Type: Full-Time
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Under the supervision of the Operations Administrator and Director of Professional Services, is responsible for managing the business affairs of the Medical Practice. This includes Accounts Receivable management, hiring, firing and training of staff, accounting, purchasing, accounts payable management, and establishing and overseeing non-clinical policies and procedures for the practice. The Practice Administrator will be responsible for assessing/managing clinic workflows to improve patient access and staff productivity. The Practice Administrator will also hold weekly staff meetings to make sure practice goals and information is being communicated appropriately to all staff members and providers. Acts as the liaison between the Practice Physicians and the hospital administration. Solicits feedback frequently from Operations Administrator, Director of Professional Services in regards to carrying out the above responsibilities.
Professional level of knowledge normally acquired through completion of a Bachelors Degree in Business Administration, Accounting or Health Management or equivalent work experience. Five years of progressive medical experience can be substituted for the degree.
Five progressive years of practice management experience required in multi-physician practice management group or health facility management involving private physician practice. Surgical practice experience preferred.
Licensure, Registrations & Certifications:
Certified Medical Office Manager Preferred.
Essential Job Responsibilities: Responsible for practice volumes and developing a plan of action to make sure monthly targets are achieved. Developing rapport with staff and physicians Redesigning the patient experience in an effort to improve patient access, satisfaction and staff efficiencies. Provides clerical and administrative support to the medical office staff ensuring it operates efficiently. Enters and tracks the timely submission of patient-related paperwork, supplemental orders and billing-related information. Coordinates with Financial Services billing-related issues to ensure the maximum reimbursement for services rendered is obtained. Prepares medical office financial reports and submits reports to Financial Services according to established procedures and within established timeframes. Receives patient payments and prepares daily deposit for funds received according to established procedures. Requisitions from CRHS all required office and medical supplies, and places them into the medical office inventory once received. Promotes teamwork on a daily basis by encouraging communication and establishing daily huddles. Assists the physicians with reports and correspondence as directed. Leads and manages office and staff. Ensures the office’s physical space is well maintained and provides a comfortable, safe and secure environment for all patients, guest and staff. Prepares and conducts probationary and annual employee evaluations that accurately reflect the employee’s performance during the evaluation period. Provides the employees with a summary of their strengths, areas for improvement and developmental plan for the future. Assists with the coordination of medical office sponsored special events, meetings, seminars, educational or training programs. Performs other related job duties as assigned.
Standards of Performance: Performs general office operations and tasks, including covering for other clerical staff to keep the office working and orderly, as measured by feedback from staff, physicians and the Director. Demonstrates reliability as measured by compliance with the CRHS Time and Attendance policy. Demonstrates professional conduct, as measured by accuracy and legitimacy of billing, and adherence to confidentiality, accounting, and HIPAA standards. Promotes teamwork with the entire agency staff, as well as other contacts within the hospital, as measured by observations of Director and co-workers. Develops accurate reports as measured by Director for review. Adheres to the CRHS Standards of Behavior as measured by observations of the nursing and medical staff, patients, family members and other staff members for CRHS that maintain ongoing contact with the position.
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