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Establish and maintaincomputerized inventory records of vehicles for sale to include data entry andcontinuing update of vehicle identification, condition and sale processingstatus. Prepare related reports and coordinate activities with accountrepresentatives.
Perform data entry ofrequired information in the AS 400 system of vehicle identification number(VIN), and other descriptive information.
Manage accountrelationships, maintaining effective communications and ensuring customerrequirements are met
Maintain vehicle files
Verify title information
Log in titles whenreceived
Create and file infolders
Work with titledepartment to ensure that a negotiable title is obtained for each vehicleassigned to the account
Work with posting clerkto ensure completion of recon, transportation, and all other vehicle chargesare applied to the appropriate vehicle in the AS400 system
Respond to customerinquiries relating to vehicles
Provide quality serviceand assist in resolving problems
Mail out sale packagesthe day after sale
Pull and updateconsignment inventory information of vehicles transmitted by customer
Verify vehicleeligibility for the sale and provide customer with inventory reconciliationreport.
Communicate withTransportation department in order to arrange required transportation or obtaininformation including transportation condition reports, bills, etc.
Pull transmittedtransportation charges as needed
Establish customervehicle files in the computer system
Update vehicle files ona continuous basis with standardized abbreviations to assure that vehiclelocation, condition, special announcements, and other activities relative tothe vehicle are properly recorded
Seek floor priceinformation from account representative and enter it into computer system
Review, enter, andupdate vehicle condition report information in the computer system
Pull and printelectronic condition reports. Provide customer with copies as necessary. Incoordination with account representative, account operations coordinator, andaccount specific procedures
Prepare sale vehicle runprocess including run order, scheduling, notice to customer account, etc.
Follow up on vehiclepreparation for the sale by reconciling incoming bills against orderedwork/repairs for each Institutional customer vehicle
Contact customercoordinators, service vendors and/or account representative when theinformation is missing or problems occur
Communicate withaccounting department in order to balance the sale and perform post- saleinvoicing for accounts receivable as needed
Maintain and updatephysical vehicle inventory files that document all activities relative to eachcustomer vehicle, assuring accurate sale processing/closing records
Change & Innovation
Clarifies andunderstands the broader purpose of ones own work
Generates innovativeideas and solutions to challenges/opportunities
Identifies ways tostreamline and/or improve work processes Adapts in the face of ambiguity oruncertainty Embraces changes affecting ones area
Incorporates feedbackfrom customers to improve customer service
Communicate with OnlineOperations department in order to prepare assigned vehicles for units asrequired
Delivers impactful,timely solutions that are meaningful to the customer online programs
Follows up withcustomers to ensure problems are solved
Prepare various reports,lists and handouts such as sales and expense report, sold Addresses customerneeds by identifying the right people and resources from across the vehicles bynet amounts report, dealer attendance report, lot and transportation damageenterprise report, block summaries, etc.
Encourages people todraw on each other to work together effectively, within and across
Visibly demonstratesafety commitment by following all safety and health procedures and teamsmodeling the behaviors related to such
Actively participate insupport of all safety Demonstrates we versus me thinking activities alignedwith Safety Excellence
Builds and cultivatesrelationship networks across the organization
Perform other duties asassigned by management
Works cooperatively withpeople from diverse perspectives and backgrounds
Establishes realisticplans and work schedules Identifies and leverages support and/or resourcesneeded to carry out own work
Negotiates/re-negotiatespriorities and competing demands for ones time
Surfaces problems andremoves obstacles in order to move the work forward in a timely manner
Takes the initiative toachieve high levels of productivity and quality
Provides clear andthorough information to others (e.g., verbal, written, email, presentations,meetings)
Listens actively andcarefully to others opinions and ideas
Tailors communication tothe appropriate audience
Shares viewpoints openlyand directly with others
Shares timely updatesand information with relevant parties
Demonstrates composureunder pressure
Develops Self and Others
Seeks opportunities toacquire new knowledge and skills
Shares own experienceand expertise with others
Accepts feedback openly,without becoming defensive
Learns from experiences,including successes, setbacks, and/or resistance
Provides honest, timelyfeedback to others, even if uncomfortable
Education & Specialized Knowledge
High School Diploma orequivalent required
Validdrivers license and safe driving record required.
Effective communicationand organization skills required
Effective communicationand organization skills required
Commitment to providingexcellent customer service essential
Experience 1 - 3 yearsof clerical or administrative experience in the automotive industry preferred
Data entry experiencerequired
General title experienceor knowledge a plus
Cox Automotiveis transforming the way the world buys, sells and owns cars withindustry-leading digital marketing, retail, financial and wholesale solutionsfor consumers, dealers, manufacturers and the overall automotive ecosystemworldwide. The Cox Automotive family includes Autotrader, Dealer.com,Dealertrack, Kelley Blue Book, Manheim, NextGear Capital, vAuto,VinSolutions, Xtime, incadea and a host of other brands. With a complete andconnected view of the automotive ecosystem, Cox Automotive is a global companyconnecting people, cars and capabilities with services that link the automotivevalue chain. Cox Automotive is a subsidiary of Cox Enterprises. For moreinformation about Cox Automotive, visit .
Cox is anEqual Employment Opportunity employer - All qualified applicants/employees willreceive consideration for employment without regard to that individuals age,race, color, religion or creed, national origin or ancestry, sex (includingpregnancy), sexual orientation, gender, gender identity, physical or mentaldisability, veteran status, genetic information, ethnicity, citizenship, or anyother characteristic protected by law.