Technical Support Tier 2

Employment Type

: Full-Time

Industry

: Information Technology



  • Troubleshoots technical computing problems and provides end-user support and problem ticket resolution for internal users.
  • Handles end-user requests for hardware and software for supported clients in the environment.
  • Updates assigned problem tickets and service requests.
  • Escalates problems and requests as appropriate.
  • Tracks and maintains site documentation, configurations, and maintenance. Completes special assignments and project work as needed.
  • May contribute to desktop/laptop software evaluations and upgrades.
  • May interface with third party vendors to resolve certain hardware/software problems.

Job Level Specifications:

  • Intermediate knowledge of technical principles, concepts and standards acquired via academic instruction and/or relevant work experience of substantially the same level.
  • Develops solutions to defined tasks, typical computing problems and projects appropriate in scope and complexity; may be solved by the application of specialized technical knowledge, concepts or theories.
  • Work is usually performed independently and requires the exercise of judgment and discretion.
  • Receives initial direction and work may be reviewed for accuracy and quality.
  • Interacts mostly with immediate management, project leaders and other professionals within the department or function.

Qualifications: Work Experience:

  • 3 to 5 years of relevant IT work experience in an enterprise-level environment

Education and Certification(s):

  • Bachelor's degree or equivalent experience.

For an immediate response, email resume to craig.penn@kellyit.com



Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.



Job Requirements:

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